The Intelligent Store

Our Flexible Solutions Provide For Centrally Managed, Multi-site or Single-site Setups

How Much Are You Really Losing?

Recent retail surveys evidence that an average 48% of all shrinkage is caused by employees, 32% by customer shoplifting and 15% due to administrative errors. These problems account for billions in lost revenues industry-wide.

You can significantly reduce your company’s shrinkage, fraud, clerical errors, and shoplifting all in one integrated solution!

A tailored Smartsys Technology Retail Solution identifies the source of your problems and helps you to protect your business, your employees, and your customers.

More Than Just Security

Our XProtect software doesn’t just provide a secure environment for customers and staff, it also gives owners the opportunity to integrate business systems to achieve greater efficiency in operating processes.

As business grows, retail security and surveillance needs can also expand. Our XProtect video management software (VMS) makes it possible to customize the perfect solution for centrally managed, multi-site or single-site operations without geographical boundaries.

Aggressive Retail Markets

In an increasingly aggressive retail marketplace, protecting assets and combating loss is more imperative than ever for maintaining profits and a competitive edge.

Whether the challenge is shrinkage, fraud, clerical errors, shoplifting or simply providing customers with a safe shopping environment, Milestone XProtect video management software (VMS) helps optimize store operations.

For more than a decade, Milestone has been the world’s leading provider of open platform IP VMS, and our powerful product helps retailers of all sizes improve their bottom line through proactive loss prevention. Many retailers have seen the extraordinary benefits of IP based surveillance, which efficiently monitors customers, transactions and merchandise.

Furthermore, with Milestone’s open platform software, security installations are ready for the future because more cameras, additional hardware and new solutions can always be easily integrated into the existing system. Milestone has a flexible licensing scheme that allows users to add one or many cameras while still using the same equipment.

Incorporate Video To Improve Store Operations

Video surveillance can also be applied to other areas of the business beyond loss prevention.

Video data can provide useful business intelligence for marketing, merchandising and store operations. For more information please see Business Intelligence

By using the common interface of the XProtect software, one video surveillance software system can fulfill many needs and the total cost of the system can be spread across a number of company divisions.

Many retailers have seen the extraordinary benefits of IP based surveillance, which efficiently monitors customers, transactions and merchandise.

Furthermore, with Milestone’s open platform software, security installations are ready for the future because more cameras, additional hardware and new solutions can always be easily integrated into the existing base systems.

Milestone has a flexible licensing scheme that allows users to add one or many cameras while still using the same equipment.

Considerations And Solutions

AreaConcernSolution
Store OptimizationReduce Salary Expenses and Optimize Work ProcessesXProtect VMS combined with video analytics documents customer traffic to improve workforce planning and identify optimal delivery time
Conversion RatesHigh Customer Foot Traffic, Low SalesPeople counting software generates metadata to better measure factors such as the impact of pricing, product layout and sales floor presentation
Heat MappingCustomer Traffic Knowledge Required to Document Dead-Heavy
Traffic Zones to Wholesalers
Video analytics integrated into cameras to reveal hot zones, track and record the customer browsing experience
Alarm IntegrationUnable to Efficiently Monitor Safety and Security SystemsMonitor and control entry and exits points using XProtect® Access Control Module. Easily integrate third-party products using our Integration Platform Software Development Kit (MIP SDK)
Minimizing ShrinkageUnable to Identify Source of Lost RevenueSynchronize with POS and ATM data to search for events and transactions linked with fraud or theft, using XProtect Retail or XProtect Transact
Loyalty Program Misuse and Credit Card FraudLoss Prevention, Retail Optimization, Market Analytics and Use of Stolen Credit Cards Track and monitor loyalty card and credit card use via XProtect Transact and XProtect Retail linked into Milestone VMS
Customer Safety and SatisfactionNeed to Improve the Customer Experience and Increase SafetyWe offer sound-intelligent software to detect sounds such as screams and glass breaking to help detect aggression and assaults in stores or malls

Store Operations

How Many People Walked Down This Aisle?

Using video analytics, like people and zone counters, stores can keep track of customer traffic and optimize operations.

Analytics data, such as browsing time, can be used to identify customer traffic patterns and determine how to optimally arrange the store and merchandise.

For more information on Retail Video Analytics please see Business Intelligence

Cameras & Video Encoders

Is Your Network Camera Supported?

Milestone has continuously been recognized as the global market leader and our software supports the widest range of network cameras and video encoders in the world.

This simply gives users the freedom to choose the best products to meet needs and budget demands. The open platform also provides unlimited support for encoders to ease the transition from analogue to IP systems.

For More Information on Network Cameras please see our Knowledge Base

Point of Sale (POS) & Enterprise Resource Planning (ERP)

Can Your System Send Alerts When Gift Cards Are Issued?

Video sequences can be linked with receipt and transaction data gathered from the POS system, ERP system or automated teller machines (ATMs).

The video data can help reduce fraud by identifying and sending alerts about suspicious activity such as deceptive use of gift cards, discounts, blacklisted credit cards or refunds.

For more information on protecting your finances see Live Transactions or Screen Recording

Self Checkout

Did The Customer Scan and Pay For Every Item?

Self-scanning is becoming increasingly popular. In XProtect software, transaction data is displayed alongside corresponding video, ensuring incidents can be efficiently tracked.

Then, video data can be exported and handed over to the proper authorities to help combat theft.

For more information on protecting your finances see Live Transactions or Screen Recording

Ramp Surveillance

What Items Have Been Delivered And Where Are They?

Most ramps use radio frequency identification (RFID) technology and direct store deliveries (DSDs) to scan arriving goods.

The scanned data is integrated easily with video to keep track of what occurred at the time of delivery and verify item location.

Gates and doors can also be controlled directly from the XProtect® Smart Client so users can visually identify staff and vehicles before granting them access.

For More Information on tracking and access please see Transaction Tracking and Access Control Systems

Parking Area Surveillance

Is This Car Blacklisted?

License plate recognition is an analytic solution used to identify vehicles.

This technology can pinpoint cars parked too long in the parking area or send a notification when vehicles that have previously been identified as problematic are present.

For example, the system can alert gas station attendants when a license plate is recognized that belongs to a person known for stealing gas.

For More Information On Car Park and Retail Systems please see Licence Plate Recognition (LPR)

Electronic Article Surveillance (EAS)

What Happened When The Thief Was Apprehended?

EAS systems are commonly used to deter thieves.

To make them more useful, video can be integrated to help provide evidence of what actually happened when the alarm went off.

Linking video with alarms can also be used for access control systems; fire alarms; and heating, ventilation and air conditioning (HVAC) systems.

For More Information On Advanced Video linking please see Video Search

Monitoring & Viewing Footage

How is Video Footage Viewed in XProtect?

With the XProtect open platform, there are several ways to view video. Users can view and manage cameras from XProtect Smart Client, the feature-rich daily operator interface.

For situational awareness, the video wall product XProtect® Smart Wall gives a complete overview.

Users can also view cameras remotely using XProtect® Web Client or even on the go with XProtect® Mobile.

For More Information On Advanced Video linking please see Video Search